All patients have been allocated a named accountable GP.
This does not affect your ability to book an appointment for your preferred or usual GP.
For more information please ask at our reception desk.
Accountable GP for over 75’s
All patients aged 75 have been allocated a named accountable GP who will have overall responsibility for the care and support that the surgery provides to them.
Your named GP will have overall responsibility for your care but it does not prevent or restrict you from seeing any other GP or nurse in the Practice.
If you are not sure who your named GP is or would like to change your named GP please speak to our reception team.
We aim to give a friendly and professional service to everyone who attends our practice.
However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously.
If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible.
All complaints will be treated as confidential.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.
There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality.
We ask you for personal information to ensure that you receive appropriate care and treatment.
For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team.
It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.
Disability and discrimination
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.
We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working for six months or more in Allesley Park Medical Centre in the last financial year (2014/15) was £94,495 before tax and national insurance, this is for 3 full time and 3 part time GPs
The average pay for GPs working for six months or more at Broomfield Park Medical Centre in the last financial year (2014/15) was £101,924 before tax and national insurance, this is for 5 full-time and 1 part-time GP.
Freedom of information
The practice produces a complete guide to the information routinely made available to the public by our GPs.
A copy of this guide is available from reception.
GDPR – General Data Protection Regulations
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act.
It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.
The General Data Protection Regulation was introduced on 25th May 2018.
As a result, we are publishing a new Privacy Notice to make it easier for you to find out how we use and protect your information.
In addition, we will change the ways we use your personal information.
The new notice will provide you with additional details such as:
- Your increased rights in relation to the information we hold about you
- How we keep your personal information secure
- The types of personal information we collect about you and how we use it
- The legal grounds for how we use you information
The new Privacy Notice will supersede any other notices which may exist between yourself and the University of Warwick Health Centre.
How to find out more:
You will be able to view it by clicking the link below
We will keep you up to date:
The Privacy Notice makes sure that we continue to comply with privacy law and regulation.
If we make changes to any of these in the future, we will let you know.
NHS Summary Care Records (SCR)
When you register with the Practice an SCR will automatically be created.
An SCR is an electronic summary containing limited patient information which can be shared to assist with your emergency care.
The information contained within the SCR is: medication, allergies and adverse reactions.
This information means that healthcare staff can provide you with safer care when your GP practice is closed or when you are away from home in another part of England.
Only Healthcare staff who are directly involved in your care would be able to view your SCR.
Each patient has a choice regarding an SCR.
You will be asked if you want to opt out when completing your registration form.
For further information regarding SCR:
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Our patient charter is available in full at reception.
For further information on any of our policies, please contact the practice manager.
Private Charges Jan 20
|Brief Certificate of incapacity||No examination||18.00|
|DNA for medical examination||49.00|
|Electronic GP Report (EGPR) Supplementary report||Only applicable to Insurance Companies in relation to Life assurance/protection||27.00|
|Firearms Licensing letters||Request for medical information from Police (Fee due from Patient)||15.00|
|Fitness To Fly Certificates||EDD confirmation for pregnant ladies||15.00|
|HIV Test for insurance company||Councel and blood||110.00|
|HIV Test for insurance company||as above but with full medical||169.50|
|Immunisation Summary Certificate||This includes British Council, fitness to work abroad certificate||16.50|
|Letter (very simple letter)||eg To whom it may concern||10.00|
|Letter Internship (more complex)||eg To whom it may concern||28.00|
|Electronic GP Report (EGPR)||Only applicable to Insurance Companies in relation to Life assurance/protection||104.00|
|Medical report ( HGV/PSV/Taxi/Fostering report)||With or Without Examination||100.00|
|Medical report no examination||Insurance company report, fitness to work abroad,||100.00|
|Medical report with examination||Insurance company report, employment medical, fitness to work abroad||250.50|
|Medical report with examination||Adoption only (per person)||100.00|
|Driving licence countersign||includes certification of orignal documents||28.00|
|Photocopying Medical reports||for a 3rd party (with patient consent)||0.00|
|Private consultation -approx 10 mins||55.00|
|Private consultation – hrly rate||Including Home Visits||250.50|
|Private consultation – nurse||30.00|
|Private consultation – nurse practitioner||35.00|
|Private Sick Note||18.00|
|Report on Pro-forma||20 mins||83.50|
|Request for copies of notes (SAR*) Photocopying per A4 page||Fee only applicable if request is ‘manifestly unfounded or excessive’ (likely to be rare)||35p each to max of £50|
|Sickness/accident claims||Includes mortgage, credit/store cards, holiday cancellation, travel fitness cert, BUPA/PPP claim form||40.00|
|Travel Pack of Sterile Supplies||20.00|
|Camps Abroad||Without examination up to 3 pages (£70 with Examination)||35.00|
|Campus Accommodation||Single Form dictated letter||25.00|
|JET Medical||No examination||25.00|
|Medical report with examination||Fitness to work abroad (ELECTIVES STUDENTS ONLY)||97.00|
|Medical report no examination||Fitness to work abroad (ELECTIVES STUDENTS ONLY)||48.50|
|Medical Certificates||(Sick note)||20.00|
|*SAR (Subject Access Requests)|