Confidentiality
All doctors, nurse and staff are bound by a strict duty of confidentiality. Information may be shared with other healthcare professionals to provide you with the best informed care. However no outside agency will be given any information from your records without your permission. No information will be given to partners or relatives without your consent.
You have the right to see your own records upon written request, both hand-written or from the computer. For audit purposes it is necessary to share anonymised data with Coventry PCT. Occasionally the PCT requires access to patient notes when we are inspected to make sure we are fulfilling our contract with them in Chronic Disease Management. If you do not wish your notes accessed for this purpose please let us know.
Freedom of Information Act
Publications are available upon request stating our policies and procedures as required by the Freedom of Information Act 2000
Comments/Complaints/Suggestions
We endeavour to give you the best service possible at all times but there may be occasions when you wish to express dissatisfaction. We offer an informal, in-house procedure to deal with your concerns. The procedure does not deal with legal liability or compensation and does not affect your right to complain to Coventry Primary Care Trust or ICAS (Independent Complaints Advocacy Service)
ICAS is an independent, impartial, non-judgemental and confidential service for anyone needing help or advice regarding a complaint about NHS treatment. They collaborate closely with The Patient Advice & Liaison Service (PALS)
PALS provide confidential advice and support to patients, families and their carers. It also gives assistance in resolving problems and concerns quickly. Information about local health services is also available
If you wish to make a complaint please contact the Practice Manager, we will acknowledge your complaint promptly, investigate it and sort out the problem as quickly as possible. We will meet with you or send you a written reply within two weeks. A leaflet giving details of the complaints procedure is available in the Health Centre.
Working Together
We endeavour to treat all patients with courtesy and respect and we expect the same good manners from our patients. We will not tolerate any form of abuse, whether it is verbal or physical. Patients using any threatening or violent behaviour will be deducted from our list.