Your call will be answered by trained operators who will take your details and pass them on to the appropriate Triage Nurse or Doctor. A Doctor or a Triage Nurse will call you back and advise you whether you need to attend the emergency surgery at the Out-of-Hours Centre at Coventry and Warwickshire Hospital in Stoney Stanton Road, Coventry. It is important to know which GP practice you are registered with. Only in exceptional circumstances will they visit you where you live!

If the accident is more minor but there is a suspected broken bone take the patient to the nearest Accident and Emergency department at a Hospital. The nearest for the University of Warwick is the A&E department at University Hospital (previously known as Walsgrave Hospital) in Coventry (See MAP). There is also an Accident & Emergency department at Warwick Hospital.(See MAP)

To get to University Hospital (previously known as Walsgrave Hospital) in Coventry by public transport take the Bus 801 from the University campus or Bus 27 from Coventry Railway Station.

If you need to see a doctor urgently contact the Health Centre (by telephone Ext. 24888 or come to the centre) if we are open (9am -5pm, Mon - Fri). If you phone and the Health Centre is closed you will be given the telephone numbers below.

• for the Dr Cowan practice (Pink) Tel; (024) 7667 4123
• for the Dr Parker practice (Blue) Tel: (024) 7622 8606
• or contact the University switchboard - who will also know the above numbers and the number for the Out of Hours Service.

If you are phoning on behalf of a person who is too ill to come to the phone then the following information will be needed:-

• Name of patient
• Date of Birth
• Practice with which the patient is registered.
• Full address of patient.
• Full details of the symptoms including date/time of onset, progress so far and any current medication.
• Contact telephone number for a doctor / nurse to phone you back if needed.