General Information for Blue Patients
Registration
In order to register just bring along your NHS number and childhood vaccination history. Please be aware that when you register with us you “de-register” from your previous GP inUKand your medical records will be transferred here. If you need to see a GP when home during vacations, you should temporarily register with a local GP.
Primary medical care under the National Health Service (NHS) is also free to international students if their course at the University last for 3 months or more but students must register with a GP practice as soon as possible after arrival.
The centre does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
Please let us know of any change in your personal details as soon as possible, e.g. new address, telephone number, married name etc
Surgery Hours
Term Time - Mon – Fri:9am – 6pm
Vacation - Mon – Fri:9am – 5pm
Surgeries operate throughout the day. The building has suitable access facilities for disabled patients. All consulting rooms are on the ground floor.
Please note the centre will be closed during Bank Holidays and may be closed at times for staff meeting and training.
Appointments
GP surgery times vary, for exact time and details of doctors in attendance please contact reception.
Appointments can be made by telephoning the centre or by calling into reception. All surgeries with our clinical team consist of a mixture of pre-bookable and on the day appointments. An appointment with the Dr or Nurse of your choice cannot be guaranteed although where possible this will be accommodated.
If you can no longer make your appointments please contact us as early as possible to prevent waste of clinician’s valuable time.
If you have several problems or very complex problems please explain to the receptionist so we can book a double appointment if needed.
Private Services
The Health Centre is first and foremost an NHS Surgery. However the NHS does not cover certain type of service such as private medical reports and examinations, travel consultations, completion of some certificates and forms etc. These activities are chargeable, a copy of the current charges is available at reception.
Short-term students/visitors from abroad, who are not eligible for NHS care, are advised to have medical insurance and may be seen privately.
Home Visits
If you are genuinely too ill to visit the Health Centre contact us before10:30amfor a home visit. Please consider carefully before requesting a home visit as most problems are best dealt with at the surgery and you will usually be seen sooner.
Nurse Practitioner
Most patients requesting same day appointments will be offered an appointment with the Nurse Practitioner first. They will, after assessing the patient’s needs, usually provide the treatment required and can issue a prescription. If necessary, the patient can be referred onto the doctor on the same day.
Practice Nursing Services
A nurse is available during surgery hours and appointments should be made.
Out of Hours Service
Emergency Out of Hours provision is the responsibility of the Coventry Primary Care Trust. They have commissioned Warwickshire Ambulance Service to provide emergency care when the surgery is closed.
In an emergency call 01926 888 026
(Patients living in Kenilworth or Leamington should call 0300 1 303040)
Between8am – 9amMonday to Friday and during university vacations in the early evening between5pmand6:30pmMonday to Friday you should contact the main surgery for your practice.